Privacy Policy

Last updated: 09/01/2026

This Privacy Policy explains how Supplies-Hut (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit supplieshut.com, place an order, bid on an auction, or otherwise interact with us. We are based in Quebec, Canada, and this policy is intended to comply with applicable Canadian privacy law, including Quebec’s Act respecting the protection of personal information in the private sector.

1. Information We Collect

We collect the following types of information:

• Order & account information: name, email address, shipping and billing address, phone number, and order history.
• Payment information: processed directly by our payment processor. We do not store your full card number on our servers.
• Auction activity: your bid history and winning bid records, so we can identify and contact winning bidders and enforce our auction Terms.
• Communications: messages you send us through our contact forms, email, or customer service channels.
• Technical data: IP address, browser type, device information, and cookies used for cart functionality, site security, and (if enabled) analytics.

2. How We Use Your Information

• To process and fulfill your orders, including forwarding your name, shipping address, and order details to the relevant distributor so they can ship your product directly to you.
• To process payments securely through our payment processor.
• To manage weekly auctions, including verifying winning bidders and enforcing payment deadlines.
• To communicate with you about your order, respond to inquiries, and provide customer support.
• To detect, investigate, and prevent fraud, chargeback abuse, or misuse of the site, consistent with our Terms & Conditions.
• To send you marketing communications, but only if you have opted in, and you may unsubscribe at any time.
• To improve our website and product offerings using aggregated or anonymized data.

3. Who We Share Information With

We do not sell your personal information. We share it only as needed to run our business:

• Distributors: for products fulfilled through our distributor shipping model, we share the information necessary to ship your order directly to you (name, address, order contents). Distributors are only permitted to use this information to fulfill your order.
• Payment processor: to securely process your payment.
• Shipping carriers: to deliver your order and provide tracking.
• Affiliate vendors: if you click through to purchase an affiliate-listed product, you complete that purchase directly on the vendor’s own site under their own privacy policy. We do not transmit your personal information to that vendor as part of the redirect itself.
• Service providers: such as website hosting, email, or analytics providers, solely to help us operate the site.
• Legal requirements: if required by law, court order, or to protect our legal rights.

4. Cookies

We use cookies to keep your cart working, remember your preferences, keep the site secure, and (where enabled) understand how visitors use our site through analytics tools. You can control or disable cookies through your browser settings, though some site features, like your shopping cart, may not work properly without them.

5. Data Retention

We retain order and account information for as long as necessary to fulfill the purposes described in this policy, including tax, accounting, and fraud-prevention record-keeping requirements, after which it is deleted or anonymized.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal obligations to retain certain records (such as order history for tax or fraud-prevention purposes). To make a request, contact our Privacy Officer at the email below.

7. Security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

This site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new “last updated” date.

10. Contact Us

Questions or requests regarding this Privacy Policy or your personal information can be sent to [email protected].