Return Policy

We want you to be satisfied with your purchase. This policy explains how returns work, including for products shipped by our distributors, weekly auction items, and affiliate purchases.

1. Standard Returns Eligibility

Eligible items can be returned within 7 days of delivery if they are unused, unopened, and in original packaging, with proof of purchase. Because some products ship directly from our distributors, delivery confirmation timing may vary — your 7-day window begins from the date the carrier marks the item as delivered, not the order date.

2. Non-Returnable Items

The following are not eligible for return: gift cards, downloadable software, final sale items, and weekly auction items (see Section 5 below for auction-specific terms).

3. How to Return an Item

• Contact us: email [email protected] to request a return.
• Return Authorization: we’ll provide instructions and an RA number. For items fulfilled by a distributor, we may coordinate the return directly with them, you will not need to contact the distributor yourself.
• Ship the item: return it to the address provided, at your cost, unless the item is defective or incorrect.

4. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us for a return label and a replacement or refund. We may ask for photos or a short video of the issue before processing this , this helps us resolve genuine cases quickly and is not intended to create extra hassle for legitimate claims.

5. Weekly Auction Items

Auction items are sold as-is and are final sale, consistent with our Terms & Conditions. Returns on auction items are only accepted if the item received is materially different from its listing description, or defective in a way not disclosed in the listing. Contact us within 48 hours of delivery to report this.

6. Refunds and Exchanges

Approved returns are refunded to your original payment method, typically within 5-10 business days of us receiving the returned item. Exchanges are subject to product availability, including availability from the fulfilling distributor.

7. Shipping Fees

Original shipping fees are non-refundable unless the item was defective or incorrect.

8. Affiliate Purchases

For items purchased through affiliate links, returns are handled directly by the vendor from whom you purchased the item, under their own return policy — not ours, since the transaction took place on their site.

• Amazon: visit “Returns & Orders” in your Amazon account.
• Etsy: go to “Purchases and Reviews” in your Etsy account.
• Others: follow the return policy outlined by that vendor.

9. Fraud Prevention

To keep this process fair for genuine customers, we may decline a return or request additional verification where we reasonably suspect misuse, consistent with the fraud prevention terms in our Terms & Conditions. This does not affect your legitimate rights for genuinely defective, damaged, or misdescribed items.

10. Contact

For any questions or to start a return, contact us at [email protected].